So, you're interested in our Customer Satisfaction Surveys...

This Daybreak skin features a contact capture, great for on-site or face-to-face surveys. Click the button below to explore the various question types and design options available to DigiDesk customers.

Here's an example of numerical 1-10 scoring scale. This can be used to capture Agent Performance, CSAT and NPS related feedback

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Here's an example of a Multiple Choice question (measuring CES on a 1-7 scale), whereby low scores trigger a conditional question...

Select one...
Extremely easyVery easyFairly EasyNeitherDifficultVery difficultExtremely difficult
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Knowing a customer's unhappy is one thing... Understanding why is another! Conditional logic helps to deliver more insightful surveys.

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Here's another example of a Multiple Choice question, this time providing a simple Yes / No alternative.

YesNo
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Multiple-choice questions also let you specify how many answers to select - e.g Which 2 answers best describe the reason for your interest?

Select one...
Responsive designGreat looking visualsIt's totally configurableThe real-time feedbackI just love DigiDesk
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And here's our multiple-choice 'Ranking' question. e.g In order of priority; which 3 are you looking for in a cloud contact centre solution?

Select one...
Low cost
Capacity to scale
Blended Multi-Channel
Great aesthetics
Real-time analysis
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Here's a free-text option to help capture lower-level customer feedback, etc. Why not tell us what you think about the survey designs?

That was fun!

But it doesn't have to end here. There's also the potential to pass your CSAT surveys into Trustpilot.

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